careers in information technology services

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Become a part of one of the most versatile information technology companies in the industry. Our team is full of dynamic, open-minded, and enthusiastic employees that continuously help our company grow. Enjoy a positive and fast-paced work environment that is full of excitement, growth, and success. We are committed to bringing on the most technically talented and passionate people who want to succeed at a company that promotes internal growth.

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Job Listings

Job title: Deskside Support Concierge    
Level of experience: mid-level   
Schedule: Full time, 40 Hours 
Location: Multiple available
Birmingham, AL
Chicago, IL
Jacksonville, FL
Long Beach, NY
Seattle, WA


The Deskside Support Concierge role is to provide a single point of contact for end users to receive support within the organization’s end-user computing environment. This person will be working in the client environment with executive level employees. This includes installing, diagnosing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. 


  • Customer service experience is a must 
  • Must dress and act professional every day in the office 
  • Proven experience as a Desktop Support Analyst/Specialist 
  • Deep understanding of hardware and software issues within a managed device environment 
  • Strong sense of urgency and ability to prioritize issues as necessary 
  • High level of professionalism and confidentiality 
  • Demonstrate an active interest in learning new skills and certifications 


  • Serve as first point of contact for end users 
  • Report to and work directly with Executive Staff 
  • Troubleshoot Windows 10, macOS, and iOS devices 
  • Educate end users on how to leverage technology for better efficiency 
  • Manage end user incidents and service request 
  • Update cases in ticketing system 
  • Maintain asset inventory of computers, monitors, keyboard, mice, etc… on site 
  • Communicate with internal Service Desk for knowledge sharing and training 

Education and Experience:   

  • Customer Service background 
  • 5+ years of IT support experience, level 2 or higher preferred 
  • Technical certifications preferred 

Job title: Service Desk Engineer 
Level of experience: Senior Level 
Schedule: Full time (40 hours)
Location: Allentown, PA

Description/Summary:  The Service Desk Engineer is to be the single point of contact for Service Desk Analysts, providing support for Tier 3 issues. You will actively assist end users with support for hardware, software, and cloud products, while maintaining customer service excellence, empathy, and providing an unparalleled experience. You will also be responsible for documenting solutions to expand the knowledge of the Concierge Service desk and serve as a mentor for the team.  


  • Enterprise help desk environment background 
  • Knowledge of Azure Active Directory, Zscaler, and Azure Virtual Desktops 
  • Knowledge of Microsoft 365, Windows, and macOS Operating Systems 
  • Strong analytical, organizational and time management skills 
  • Ability to execute existing SLA’s, KPIs, and KRIs 


  • Creating and managing day-to-day technical support requests 
  • Telecommunications, desktop, and laptop support 
  • Consult with vendors regarding incidents or requests out of scope or control 
  • Hardware/software deployment 
  • Various IT projects 


  • ITIL Foundations, Security+, Network+, A+ or other industry standard Certifications 
  • Ability to build and support a computer from hardware to software 
  • Strong customer service skills 
  • Strong verbal and written communication skills 
  • Ability to create and maintain technical documentation 

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