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Endpoint Patching Technician
Location:
Allentown, PA
Job Summary:
The Endpoint Patching Technician will be responsible for ensuring the security of an organization’s endpoint devices by performing timely patch management. They will work closely with the security team to identify vulnerabilities and deploy patches in a timely and efficient manner. The technician will also monitor endpoints for compliance with organizational policies and procedures.
Key Responsibilities:
- Develop and implement endpoint patch management procedures and policies
- Conduct regular vulnerability assessments to identify potential security threats
- Deploy patches and updates to endpoint devices within established timeframes
- Monitor endpoints for compliance with security policies and procedures
- Provide technical support to end-users and troubleshoot any issues related to patch management
- Participate in incident response and mitigation efforts related to endpoint security
- Stay up-to-date with the latest security threats and vulnerabilities, as well as emerging endpoint security technologies
- Work closely with other IT and security teams to ensure effective and efficient endpoint patch management
Qualifications:
- Bachelor’s degree in computer science or a related field
- 2+ years of experience in endpoint patch management or a related field
- Strong understanding of endpoint security principles and practices
- Familiarity with industry-standard patch management tools and technologies
- Excellent problem-solving and troubleshooting skills
- Strong communication and collaboration skills
- Ability to work independently and as part of a team
- Relevant industry certifications, such as CompTIA Security+ or Certified Ethical Hacker (CEH), are a plus
Physical Requirements:
The Endpoint Patching Technician may need to lift equipment or move equipment weighing up to 50 pounds. They may also need to sit or stand for extended periods of time.
Working Conditions:
The Endpoint Patching Technician will typically work in an office environment, although occasional travel to other company locations may be required. They may need to work outside of regular business hours to perform maintenance or updates that cannot be performed during normal business hours.
Salary:
$75,000 – $95,000 per year
Updated: 06/06/2023
The Support Concierge role is to be the single point of contact for end-users for Tier 1 and Tier 2 issues. This includes actively assisting end-users with issues both technical and non-technical. A Concierge maintains customer service intelligence and empathy, while providing an unparalleled experience. Additionally, a Concierge is skilled in resolving issues in a timely manner, while educating the end user on the path to resolution.
Key Qualifications:
- Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing.
- Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.
- Strong people skills and a knack for problem solving
- Ability to develop and maintain business relationships with end-users
- Ability to educate end-users one-to-one or in a group setting
Description:
As a Support Concierge, you provide insightful advice and friendly, technical and non-technical support to end users. You quickly identify issues or create service requests, while explaining situations with patience and compassion. You fulfill our service commitment with style, speed, and skill. And you earn the trust of end users and coworkers alike as you offer mentorship, knowledge, and even tips and training.
Additional Requirements:
- You have strong people skills — you’re approachable, a good listener, and empathetic.
- Excellent written and verbal communication skills.
- Flexible with your schedule.
- White Glove Experience
- You have excellent time management skills and can make decisions quickly.
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule: 40 hours/ full time
Ability to commute/relocate:
Breinigsville, PA 18031: Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk: 3 years (Preferred)
Work Location:
In person
Salary
$25 – $27 per hour
Job Title: Service Desk Manager
We are seeking an experienced Service Desk Manager to spearhead our team. This role requires a seasoned professional with a proven track record in leading or managing an enterprise-level service desk.
Responsibilities:
- Overseeing the daily operations of the service desk to ensure superior service delivery to our client.
- Leading a team of service desk and deskside support staff, providing direction and support as needed.
- Implementing and enforcing best practices, policies, and procedures for service desk operations.
- Managing and prioritizing IT-related incidents and service requests.
- Monitoring and measuring service desk performance through established key performance indicators (KPIs).
- Collaborating with client stakeholders, IT management, and internal teams to ensure cohesive operation.
- Ensuring service level agreements (SLAs) are met consistently.
- Managing the service desk budget and resource allocation.
- Conducting regular team meetings and individual check-ins to maintain open lines of communication.
- Developing and mentoring service desk staff, fostering their professional growth.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 7 years of experience in IT service desk operations, with at least 3 years in a leadership role.
- Proven experience in managing an enterprise-level service desk.
- Excellent verbal and written communication skills.
- Strong leadership and team management skills.
- Proficiency in IT service management (ITSM) tools and ITIL methodologies.
- Ability to manage and prioritize multiple concurrent projects effectively.
- Exceptional problem-solving skills with a keen attention to detail.
- Strong customer service orientation.
We value diversity and inclusion, and we encourage all qualified candidates to apply.
Note: The job description is subject to change based on business requirements and may include other duties as assigned by management.
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule: 40 hours/ full time
Ability to commute/relocate:
Breinigsville, PA 18031: Reliably commute or planning to relocate before starting work (Required)
Work Location:
In person (Allentown/Breiningsville, PA)
Salary Range: $120k-180k
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