Careers

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Join our Team

Become a part of one of the most versatile information technology companies in the industry. Our team is full of dynamic, open-minded, and enthusiastic employees that continuously help our company grow. Enjoy a positive and fast-paced work environment that is full of excitement, growth, and success. We are committed to bringing on the most technically talented and passionate people who want to succeed at a company that promotes internal growth.

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Job Listings

Job title: BI Data Analyst 
Level of experience: Mid-level 
Schedule: Full Time, 40 hours 
Location: Allentown, PA
Benefits: Health, dental, vision, 401k

Summary:  
The job duties and daily responsibilities of an IT data analyst will vary from one job to another and will depend on overall FTTS business operations. Therefore, candidates will be expected to perform a large range of functions to help our company achieve our goals. 

The BI Data Analyst will be asked to compile and manipulate data into a usable format that other company employees can easily digest and analyze. This involves not only working with the data itself, but also using available software and hardware to gather the appropriate data. 

The analyst may also need to develop systems that can be implemented after data is analyzed in order to perform a new or additional function that is required. This might be a new function related to business operations or a function to simply capture a different set of data entirely. Therefore, flexibility and creativity are attributes that analysts will heavily rely on in order to get their job done efficiently. 

Responsibilities and Requirements for this role: 

  • Interpret and analyze data using advanced methods and manage reporting systems 
  • Collect data using available technology systems 
  • Implement and develop changes to IT infrastructure in order to collect required data 
  • Maintain database systems and ensure efficient operation 
  • Recommend and carry out recommendations to improve IT systems capabilities 
  • Work with data models, database development and design methods 
  • Knowledge of database management, SQL, light programming, HTML 5, JavaScript and ETL frameworks 
  • Work with statistics, large amounts of data, Excel, SAS and SPSS 
  • Expert level Microsoft Excel skillset 
  • Proficient in Microsoft Power BI 

An important aspect to becoming an IT data analyst and remaining competitive in the workplace is ensuring you stay current with technological advancements. We expect this candidate to constantly challenge themselves to learn new information and have a desire to improve skills. 

Job title: Deskside Support Concierge    
Level of experience: mid-level   
Schedule: Full time, 40 Hours 
Location: Chicago, IL, Jacksonville, FL or Long Beach, NY   

Description/Summary:   

The Deskside Support Concierge role is to provide a single point of contact for end users to receive support within the organization’s end-user computing environment. This person will be working in the client environment with executive level employees. This includes installing, diagnosing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. 

Qualifications:  

  • Customer service experience is a must 
  • Must dress and act professional every day in the office 
  • Proven experience as a Desktop Support Analyst/Specialist 
  • Deep understanding of hardware and software issues within a managed device environment 
  • Strong sense of urgency and ability to prioritize issues as necessary 
  • High level of professionalism and confidentiality 
  • Demonstrate an active interest in learning new skills and certifications 

Responsibilities:   

  • Serve as first point of contact for end users 
  • Report to and work directly with Executive Staff 
  • Troubleshoot Windows 10, macOS, and iOS devices 
  • Educate end users on how to leverage technology for better efficiency 
  • Manage end user incidents and service request 
  • Update cases in ticketing system 
  • Maintain asset inventory of computers, monitors, keyboard, mice, etc… on site 
  • Communicate with internal Service Desk for knowledge sharing and training 

Education and Experience:   

  • Customer Service background 
  • 5+ years of IT support experience, level 2 or higher preferred 
  • Technical certifications preferred 

Job title: Endpoint Solutions Engineer  
Level of experience: Senior Level  
Schedule: Full time, 40 hours 
Location: Allentown, PA 

Forward Thinking Technology Solutions is seeking an Endpoint Solutions Engineer for the End User Computing Team.  

The Endpoint Solutions Engineer will play a crucial role by designing an endpoint environment on a cloud-born infrastructure platform. You will have the opportunity to collaborate with clients and key stakeholders on various growth projects within the company.   
 
 

Responsibilities:  

  • Takes a holistic view of the organization’s strategic IT to ensure the technology meets the needs of the business in the most efficient / effective manner possible 
  • Provides leadership for the implementation and governance of various workstreams including device management and end user computing 
  • Supports technical support infrastructure through service level agreements; leads the transition from application development to support to ensure that appropriate support is available to clients in a timely and efficient manner 
  • Evaluates new technologies and software products to determine feasibility into the existing technology stack 
  • Assists in the development of policies, standards and guidelines that direct the selection, development, implementation, and use of technology within the enterprise 
  • Participates and leads discussions within an Architecture Review Board (ARB) to integrate new technologies  
  • Adhere to Change Management processes and adheres to regulatory and compliance guidelines.  
  • Facilitate coordination and discovery on enterprise strategic initiatives 
  • Operates across organizational and computing “silos” to drive common approaches and expose information assets and processes across the enterprise 
  • Interfaces across multiple business areas to ensure that the appropriate capabilities, performance, speed to market, and cost characteristics are accounted for in the architecture 
  • Tracks, reports, and acts on appropriate metrics for IT efforts across the portfolio 

Qualifications: 

  • Five or more years of enterprise architecture experience working with all aspects of the business 
  • Experience working with cloud-based software systems, applications, and networks (with a focus on cloud-native implementations; Azure) 
  • Experience working with technical products, vendors, and families of technologies and company hardware and software products 
  • Experience working with physical and virtual endpoints 
  • Deep understanding of Powershell; other scripting languages a bonus 
  • Expertise in Group Policy and device configuration management  
  • Proven Azure Active Directory management experience  
  • Working knowledge of the current portfolio of Microsoft Operating Systems 
  • Hands-on experience working with Microsoft Endpoint Manager (Intune) 
  • Virtualization experience is preferred: Azure Virtual Desktop, Windows Virtual Desktop 
  • ITIL certification preferred 

Job title: Service Desk Engineer 
Level of experience: Senior Level 
Schedule: Full time (40 hours)
Location: Allentown, PA

Description/Summary:  The Service Desk Engineer is to be the single point of contact for Service Desk Analysts, providing support for Tier 3 issues. You will actively assist end users with support for hardware, software, and cloud products, while maintaining customer service excellence, empathy, and providing an unparalleled experience. You will also be responsible for documenting solutions to expand the knowledge of the Concierge Service desk and serve as a mentor for the team.  

Qualifications

  • Enterprise help desk environment background 
  • Knowledge of Azure Active Directory, Zscaler, and Azure Virtual Desktops 
  • Knowledge of Microsoft 365, Windows, and macOS Operating Systems 
  • Strong analytical, organizational and time management skills 
  • Ability to execute existing SLA’s, KPIs, and KRIs 

Responsibilities:  

  • Creating and managing day-to-day technical support requests 
  • Telecommunications, desktop, and laptop support 
  • Consult with vendors regarding incidents or requests out of scope or control 
  • Hardware/software deployment 
  • Various IT projects 

Requirements

  • ITIL Foundations, Security+, Network+, A+ or other industry standard Certifications 
  • Ability to build and support a computer from hardware to software 
  • Strong customer service skills 
  • Strong verbal and written communication skills 
  • Ability to create and maintain technical documentation 

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