Join our Team
Become a part of one of the most versatile information technology companies in the industry. Our team is full of dynamic, open-minded, and enthusiastic employees that continuously help our company grow. Enjoy a positive and fast-paced work environment that is full of excitement, growth, and success. We are committed to bringing on the most technically talented and passionate people who want to succeed at a company that promotes internal growth.
Career Opportunities
Job title: IT Concierge Support Specialist- PART TIME
Level of experience: Entry Level-3 years experience
Schedule: Weekend and Evening shifts (part time)
Location: Allentown, PA
Summary:
The Support Concierge role is to be the single point of contact for end-users for Tier 1 and Tier 2 issues. This includes actively assisting end-users with issues both technical and non-technical. A Concierge maintains customer service intelligence and empathy, while providing an unparalleled experience. Additionally, a Concierge is skilled in resolving issues in a timely manner, while educating the end user on the path to resolution.
Key Qualifications:
- Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing.
- Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.
- Strong people skills and a knack for problem solving
- Ability to develop and maintain business relationships with end-users
- Ability to educate end-users one-to-one or in a group setting
Description:
As a Support Concierge, you provide insightful advice and friendly, technical and non-technical support to end users. You quickly identify issues or create service requests, while explaining situations with patience and compassion. You fulfill our service commitment with style, speed, and skill. And you earn the trust of end users and coworkers alike as you offer mentorship, knowledge, and even tips and training.
Additional Requirements:
- You have strong people skills — you’re approachable, a good listener, and empathetic.
- Excellent written and verbal communication skills.
- Flexible with your schedule.
- White Glove Experience
- Nights and Weekend shift. Weekday shift 3PM-12AM and Weekend shift: 7AM-4PM AND 3PM-12AM.
- You have excellent time management skills and can make decisions quickly.
- Work Remotely
Job title: IT Concierge Support Specialist
Level of experience: Entry Level-3 years experience
Schedule: Full time, 40 hours
Location: Allentown, PA
The Support Concierge role is to be the single point of contact for end-users for Tier 1 and Tier 2 issues. This includes actively assisting end-users with issues both technical and non-technical. A Concierge maintains customer service intelligence and empathy, while providing an unparalleled experience. Additionally, a Concierge is skilled in resolving issues in a timely manner, while educating the end user on the path to resolution.
Key Qualifications:
- Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing.
- Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products.
- Strong people skills and a knack for problem solving
- Ability to develop and maintain business relationships with end-users
- Ability to educate end-users one-to-one or in a group setting
Description:
As a Support Concierge, you provide insightful advice and friendly, technical and non-technical support to end users. You quickly identify issues or create service requests, while explaining situations with patience and compassion. You fulfill our service commitment with style, speed, and skill. And you earn the trust of end users and coworkers alike as you offer mentorship, knowledge, and even tips and training.
Additional Requirements:
- You have strong people skills — you’re approachable, a good listener, and empathetic.
- Excellent written and verbal communication skills.
- Flexible with your schedule.
- White Glove Experience
- You have excellent time management skills and can make decisions quickly.
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule: 40 hours/ full time
Ability to commute/relocate:
Allentown, PA 18106: Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk: 3 years (Preferred)
Work Location:
In person
Salary:
$25 – $27 per hour
Job title: MSP Helpdesk Technician
Level of experience: Entry Level – 3 years experience
Schedule: Full Time (Willingness to work flexible hours and participate in on-call rotations as required)
Location: Allentown, PA
Description/Summary:
Job Description
An MSP (Managed Service Provider) Helpdesk Technician provides technical support and customer service to clients of a managed service provider. The role includes monitoring and responding to helpdesk tickets, resolving customer issues, and providing technical support for a range of IT services and products.
Key responsibilities of an MSP Helpdesk technician may include:
- Receiving and responding to customer support requests via email, phone or ticketing system
- Troubleshooting and resolving issues related to hardware, software, networking, and other IT-related problems
- Escalating issues to appropriate teams or levels of support as necessary
- Providing remote support for clients in multiple locations
- Maintaining accurate documentation of all support requests and resolutions
- Providing excellent customer service and maintaining positive relationships with clients
- Participating in ongoing training and professional development to stay up to date with emerging technologies and best practices
- Contributing to the development of knowledge base articles and other support resources
Requirements for the role may include:
- High school diploma or equivalent; some college or technical training in IT may be preferred
- Prior experience in a helpdesk or technical support role
- Knowledge of Microsoft Windows, Microsoft Office, and other common business software applications
- Understanding of computer networking and network troubleshooting techniques
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills, with the ability to communicate technical concepts to non-technical users
- Ability to work independently and as part of a team
- Willingness to work flexible hours and participate in on-call rotations as required
Overall, an MSP Helpdesk technician plays a critical role in delivering high-quality technical support and customer service to clients of a managed service provider and helping to maintain positive relationships between the provider and its clients.
Job title: Power BI Analyst (Allentown, PA)
Schedule: Full Time
Location: Allentown, PA
Job Summary:
Forward Thinking Technology Solutions is seeking a talented and experienced Power BI Analyst to join our team. As a Power BI Analyst, you will be responsible for working with our management team to understand their data needs, designing, and developing reports and dashboards using the Power BI platform, and providing valuable insights to drive data-driven decision-making. You should have a strong understanding of data analysis, data wrangling, visualization techniques, and the ability to effectively communicate complex information to both technical and non-technical audiences.
Roles and Responsibilities:
- Transform and manipulate raw data from excel, Jira, and other data sources to create meaningful insights.?
- Develop and run a variety of ad-hoc analysis on key driver performance.?
- Develop, maintain, and manage advanced reporting, dashboards, and other Power BI-based solutions.?
- Escalate data issues needing process re-engineering.?
- Work on continuous improvement opportunities to increase accuracy revolving data entry.?
- Audit data on a regular basis to ensure data integrity and quality.?
- Work to identify and solve problems of a diverse scope where analysis of the data will require evaluation of many identifiable and non-identifiable factors.?
- Support documentation processes within Business Intelligence.??
- Perform data quantitative and qualitative analysis to identify process improvement opportunities.?
- Compile statistical reports and information.?Conduct research, analyze data, and prepare recommendations.?
- Leverage business analytics and visualization techniques to make complex data more accessible, understandable, and usable to drive business decisions and clarify management objectives.?
- Participates in additional tasks as assigned.?
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, Statistics, or a related field.
- Proven experience as a Power BI Analyst or similar role.
- Strong proficiency in Power BI, including report and dashboard development, data modeling, and DAX language.
- Solid understanding of data analysis techniques and statistical concepts.
- Proficiency in SQL and experience with data extraction, transformation, and loading (ETL) processes.
- Excellent analytical and problem-solving skills.
- Strong communication and presentation skills.
- Ability to work independently and as part of a team.
- Attention to detail and ability to meet deadlines.
Preferred Qualifications:
- Microsoft Power BI certification.
- Experience with other data visualization tools such as Tableau or QlikView.
- Knowledge of data warehousing concepts and dimensional modeling.
Salary
$70,000 – $90,000 per year
Job title: Service Desk Analyst (Allentown, PA)
Level of experience: 3+ Years
Schedule: Part Time
Location: Allentown, PA
Job Summary:
As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of IT systems and resolving technical issues efficiently. The ideal candidate will possess a minimum of 3 years of experience in a support desk role, demonstrating proficiency in handling various technical problems related to Windows devices, Apple devices, and iOS devices.
Duties/Responsibilities:
- Respond promptly to service desk inquiries, providing technical support and troubleshooting assistance to resolve users’ computer hardware and software problems.
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
- Diagnose and resolve hardware, software, and network issues for Windows, Apple, and iOS devices, ensuring minimal downtime and disruptions.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Document all support activities, technical solutions, and troubleshooting steps for future reference.
- Maintains logs of support services provided in the ticketing system or other appropriate database.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite, Windows and Mac hardware, and iOS devices.
- Thorough understanding of technology commonly used by clients.
- Experience with ticketing systems, such as ServiceNow, Jira.
Education and Experience:
- Three years of experience or Associate’s degree required;
- Minimum of three years customer service experience.
- Certifications in related area a plus
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Salary
$24 – $26 per hour
Job title: Service Desk Analyst – Part Time (Allentown, PA)
Level of experience: 3+ Years
Schedule: Full Time
Location: Allentown, PA
Job Summary:
As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of IT systems and resolving technical issues efficiently. The ideal candidate will possess a minimum of 3 years of experience in a support desk role, demonstrating proficiency in handling various technical problems related to Windows devices, Apple devices, and iOS devices.
Duties/Responsibilities:
- Respond promptly to service desk inquiries, providing technical support and troubleshooting assistance to resolve users’ computer hardware and software problems.
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
- Diagnose and resolve hardware, software, and network issues for Windows, Apple, and iOS devices, ensuring minimal downtime and disruptions.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Document all support activities, technical solutions, and troubleshooting steps for future reference.
- Maintains logs of support services provided in the ticketing system or other appropriate database.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite, Windows and Mac hardware, and iOS devices.
- Thorough understanding of technology commonly used by clients.
- Experience with ticketing systems, such as ServiceNow, Jira.
Education and Experience:
- Three years of experience or Associate’s degree required;
- Minimum of three years customer service experience.
- Certifications in related area a plus
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Salary
$24 – $26 per hour
Job title: System Administrator (Allentown, PA)
Schedule: Full Time
Location: Allentown, PA
Job Summary
The System Administrator’s role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.
Responsibilities
Strategy & Planning
- Participate in and support capacity planning and developing long-term strategic goals for systems and software in conjunction with end-users and department managers.
Acquisition & Deployment
- Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
- Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
Operational Management
- Manage and maintain the Microsoft 365 environment.
- Manage all operating systems and end-user software.
- Manage communications ([email, IM, …]) and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
- Manage input/output fleet, including printers and scanners.
- Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
- Perform network and security audits.
- Perform and test routine system backups and restores.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Support application development teams throughout project lifecycles.
- Analyze system, server, application, network, and input/output device performance.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Create required reports in response to business user needs.
- Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
- Develop, document, and maintain policies, procedures, and associated training plans for system administration and appropriate use.
Position Requirements
Formal Education & Certification
- Associate or bachelor’s degree in the field of Computer Science or Information Technology.
- Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA) is a plus.
Knowledge & Experience
- Working technical knowledge of network, PC, and platform operating systems.
- Extensive application support experience.
- Working technical knowledge of current systems software, protocols, and standards, including [firewalls, Active Directory…].
- Strong knowledge of local area network administration.
- Hands-on software and hardware troubleshooting experience.
- Experience with data management.
- Experience documenting and maintaining configuration and process information.
- Good understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
Personal Attributes
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal and oral communication skills.
- Adept at reading, writing, and interpreting technical documentation and procedure manuals.
- Ability to conduct research into hardware and software issues and products as required.
- Ability to present ideas and solutions in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Skilled at working within a team-oriented, collaborative environment.
Work Conditions
- 40-hour onsite work
- Sitting for extended periods of time.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Salary
$60,000 – $80,000 per year
