IT Managed Services
IT Service Management
Are you tired of managing your company’s technology needs? Are you looking to streamline your business operations and improve efficiency through technology?
At FTTS, we offer fully customizable solutions that maximize your investment in technology. We specialize in providing innovative solutions that are tailored to your unique business requirements.
Our team of experienced professionals is dedicated to delivering top-notch customer service and support, so you can trust that your technology is in good hands. Let us help you take your business to the next level. Contact us today to learn more about how we can help your organization thrive.
Full-Range IT Support Services
Managed Services Provider
Traditional Service Desk
User submits a ticket and ticket gets escalated and solved at the appropriate tier levels. Solution gets back to user through ticket updates that the user interacts with.
Concierge Support Desk
End to end elevated experience for users to get support without the feeling of being passed around or not knowing who is working on the issue. Our concierge support model aligns your end users with one point of contact for IT and the same concierge presents the solution to the end user for testing and resolution.®
Incident and Problem Management
Identifying and escalating issues that are more serious, affecting a larger number of users (outages, failed deployments etc.).
Achieve organizational objectives by making the best use of your IT and business knowledge. Let us help you create strategy to best manage and use of the knowledge and information within your organization. This includes service desk articles, user self-service articles, engineering and architectural knowledge, and identify knowledge gaps to help you reach your business’ objectives.
IT Asset Management (ITAM)
Making sure the valuable items, tangible, and intangible, in your organization are tracked and being used. We can help ensure your organization’s assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes.
Testing and QA
Our efficient and effective testing strategies ensure successful deployment of changes to your organization. Our ring deployment approach gradually releases new features in a strategic fashion to distinct groups of users to mitigate risk.
Scalable and Customizable
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How do we tie it all together? We aim to align our services with your business goals. This means we scale with the company, but also provide analysis on delivery of services based on budgets, resources, and ROI. It reduces the risks and improves our customer experience.
Our teams are constantly learning and improving, which means your ITSM is constantly learning and improving.
Our support never stops. So, at the end of the day, we are always on, ready to go, prepping for your success.