VIP Support is our standard.
Our concierge support desk offers an elevated experience for all your IT needs.
A single point of contact for every employee
Tired of call centers and multiple people handling your IT issues? Do you feel like you’re being passed around from person to person without a resolution to your problem? At FTTS, we offer a support desk unlike any other. With a single point of contact for each of your employees, our team is here to help on a personalized basis every step of the way.
We’re experts so you don’t have to be.
Our team has decades of experience in the world of IT. Not only can we manage your support requests, we can help create a plan that supports your business and technology goals.
Our Concierge Support team is a group of highly-trained and certified professionals who get to know the people they assist. Not only do they help resolve IT issues, our team takes a personalized approach with each contact to best support and educate each user.
Other Concierge Service Desk offerings
Incident and Problem Management
Identifying and escalating issues that are more serious, affecting a larger number of users (outages, failed deployments etc.).
Knowledge Management
We will help you create and implement a strategy to best use the knowledge and information within your organization to achieve company objectives and make the best use of your IT and business knowledge.
Deskside Support
Our team can assist your company in person on technical and non-technical issues. From setting up workstations and desks for your employees to technical support for webinars, trainings and board meetings. We provide an elevated level of service for your in-person needs.
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